When you win an item, a notification mail from timepeaks.com will be sent to your mail address.
Please make sure that it is not treated as a spam mail.
Please complete the payment within 2 days after you receive the notification mail.
The order cannot be cancelled once you receive the notification of the successful bid.
For the returnable items, in some occasions, it will take a few days until you receive the notification of successful bid. Sometimes these items are also sold at real-auction and it usually takes about 5 days to get the reply from owners.
If you win a bid and have not yet received the notification in 4 days, you have the right to cancel it.
If the winner does not make a payment, Timepeaks will send a Second Chance Offer to the person who placed a bid of the second highest price.
Only when the second highest bidding price is one bid increment lower than the highest price, will the second chance offer be sent to the second winner.
The Second Chance Offer is not an obligation but an opportunity to purchase. If the new winner does not want to buy the item, please contact us as soon as possible.
As long as the new winner decides to purchase, the seller must sell the item at the second chance offer price.
If you choose to pay by Paypal, we will send the watch to only the person whose name and address are registered on Paypal.
If you choose to pay by bank wire transfer, we can deliver the watch to anywhere you specified. However we do not recommend to deliver watches to hotel.
Items will be delivered to the registered company address. If there is no registered company address, we can deliver the items to user address.
We only declare the true value that is the final bidding price.
To declare a lower value is illegal in Japan. We will never do it.
Usually we deliver items one by one even though you purchase many items in one time.
We can combine all the items you purchased into one parcel and deliver it in one time, although we do not recommend to do this due to safety concerns.
If you still require combined shipping, we would like to offer you a discount.
Delivering 2 items in one parcel will be charged only 80% of the total delivery fee. The delivery fee for 3 items or more will be 75%.
We will refund the discount price after you complete the payment for normal delivery.
If there is any problem with items, you can choose to return it but you need to pay the delivery fee. When we receive the returned items, we will refund you the purchase price and action fee by Paypal or bank wire transfer. The delivery fee will not be refunded.
If you choose Paypal, you may need to pay some Paypal fee by yourself. In the case that you find the item you received is not as same as descriptions, please report the problems via the item page within 14 days.
We can't export crocodile and alligator leather straps, because it is restricted by Washington Convention ( CITES). We do not refund for these straps.