This page is the rule for people who live in outside of Japan. If you live in Japan, please read here.
There are the following types of items.
- ●Normal Item - This item is already inspected by Timepeaks. (See details)
- ●Returnable Item - The seller has the right to refuse to sell their items to the bidders. (See details)
- ●User Item (Japan) - This item is sold by Japanese user. (See details)
- ●User Item - This item is sold by a user outside Japan. (See details)
- ●Japan Shop Item - This item is sold by a Japanese store in Japan. (See details)
User Item: Item description is written by user.
Others: Item description is written by Timepeaks.
All products are scrupulously checked by watch experts before delivery.
Not the overall grade of the item, but the condition of the case (exterior parts). It has nothing to do with the state of the glass, band or movement.
There is no scratch on the exterior. This item is new goods which have not been sold yet, it is something which is kept unused after purchase. If scratches are polished and eliminated , this status will not be taken. Even if the exterior is not scratched, the old watch may have deteriorated internal oil.
- ●Very Good(A)
The item has been used, however the watch is still in good condition and has a beautiful exterior without any big scratches. In the case of stainless steel watches, it's probable that blemishes can be removed by polishing it.
There are no big scars on the item and we can know that the item has been treated carefully in the past. In the case of stainless steel watches, it is expected that some scratches will remain even if they are polished.
There are some big scars and wounds that cannot be repaired on the item. The watch has been treated normally in the past.
There are a lot of big scratches and irreparable wounds and the appearance doesn’t look so nice. Sometimes, the material may have been altered or partly broken.
For movement conditions, the best option for explaining the product is not necessarily selected. It only confirms the selected content.
It is confirmed that the function of the watch works normally. It is unknown how accurate it is. In some cases, the precision of the watch may be good. In some case, the watch need to be serviced.
The item function accurately and meets all the requirements for wearing in daily life.
- ●Not good working
This watch is working, but it is not good. Probably the accuracy will be bad. Or if measured by machines, will be incorrect
- ●Overhaul required
This watch has a problem such as hands of the watch stop, the circumference of the crown is not normal, accuracy is bad, etc. It is judged that overhaul is necessary. It is inappropriate for everyday use.
- ●Not working
The item does not work. We do not exactly know the reason. The possible reason can be the failure of the mainspring or the battery exhaustion or other problems.
- ●Unsure to work with battery replacement
The item does not work. The item is a quartz watch and we do not know if it will work after replacing the battery.
- ●Some noise
The item makes abnormal noises while in use.
- ●Function failed
There are faults in some functions such as the chronograph or the date display etc.
The width of the case excluding the crown is usually expressed in mm in actual measurement, but in some cases, the numbers described in the catalog etc will be written as it is. There may be an error.
The warranty is regarded as a watch’s accessory, not as a guarantee service. Not all the items can receive a warranty service.
Brand original box
It is an explanation about the presence or absence and the state of the maker genuine box. The box is not necessarily shipped with the watch when it is new. In some cases, boxes for different models may be included.
There is no guarantee that waterproofing can be used successfully.
You can not cancel a bid. Please bid carefully.
Please do not bid if there is a shortage of product images or descriptions. Cancellations can not be made because there is a scratch in a part not shown in the image.
Auto extension of auction period
The auction period will extend by 1 minutes automatically if you place a bid at the last 2 minutes before the auction ends.
When you win the auction, you will receive a successful bid notification.
Second Chance Offer
If the highest bidder does not pay, Timepeaks may send a successful bid notification to the second highest bidder, which is called a Second Chance Offer. The seller can not refuse to sell at the second chance offer price. Successful bidders who have received the Second Chance Offer have no obligation to make a purchase, but have the opportunity to make a purchase.
Payment must be done within 2 days since you receive successful bid notification.
You can confirm the total price on the bid confirmation page.
Available payment methods vary depending on the item. Please check the item page.
Depending on the country and items, you will probably need to pay additional customs fees, VAT, tariffs etc..
Delivery & Refund
Currently, by COVID-19 effect, international shipping to Asia has delay.
If you can not wait , please do not buy items now.
-- EMS & DHL --
To U.S. and EU, we use DHL and no delay.
If you found delay from your tracking number, please wait for a while.
All items has full insurance. if EMS return items to Japan, we re-send item by DHL or UPS.
-- UPS --
Timepeaks use UPS for shipping of gold included items.
There is no stopping country for UPS shipping.
If you pay by Paypal, we will send the item to only the person whose name and address are registered on Paypal.
We cannot ship to military areas, military bases(FPO, APO), or post office boxes(LPO, P.O. Box).
We only declare the true value that is the final bidding price. To declare a lower value is illegal in Japan.
We can't export crocodile or alligator leather straps, because it is restricted by Washington Convention (CITES). We do not refund for these leather straps.
Usually we deliver items one by one even though you purchase many items in one time.
We can combine all the items you purchased into one parcel and deliver it in one time, although we do not recommend to do this due to safety concerns.
If you still require combined shipping, we would like to offer you a discount.
Delivering 2 items in one parcel will be charged only 80% of the total delivery fee. The delivery fee for 3 items or more will be 75%.
We will refund the discount price after you complete the payment for normal delivery.
We will refund combine discount amount by Paypal. (Receiving fee and foreign exchange fee is yours) If you do not use Paypal, the discount amount will be the deposit for the next purchase.
Pick up an item in Japan
It is also possible to receive items in Tokyo. In that case the shipping fee will be refunded, but if you are not eligible for tax exemption you will need to pay an additional 10% Japanese consumption tax.
Once you purchased item, you can not cancel.
If there is any failure with items, you can choose to return it but you need to pay the delivery fee. We will refund you the purchase price and purchase fee by Paypal or bank wire transfer after receiving the returned item.
The delivery fee will not be refunded.
In the case that you find the item you received is not as same as descriptions, please report the problems from the item page within 7 days.
If shipping could not complete because you do not receive the item, you will be charged 15% of the item price as a cancellation fee.
We do not accept returns for the following reasons:
- ●I bought but I do not like it
- ●Item whose movement condition is other than "Perfect" does not operate correctly
- ●The item is submerged or there is a possibility
- ●7 days have passed since the receipt of the item
- ●There are scratches and defects that could not be confirmed in the pictures.
- ●There is a minor description error in the item description
- ●The manufacturer has determined that it is fake, but it has been 6 months since the item was received
- ●Delivery took longer than expected.
How to send back the item
Please contact in advance and get approval before returning the product.
Please write "RETURN GOODS" in English on returned products to avoid taxes. If you do not write this, the tax we paid will not be refunded.
Please use your country's postal office service(EMS). Please do not use FEDEX, UPS,DHL, etc for return items.